I love a great customer experience and I’ve decided that I should start documenting mine. Thoughtful touches. Tiny details. I want everyone out there to know that I notice and I APPRECIATE.
We spent our anniversary at The Hotel Monaco. In addition to a fabulous room upgrade, upon check-in we were greeted by this:
Wine, water, dessert, a goldfish to keep us company, fuzzy handcuffs and an intimacy kit (natch!).
Oh, and a handwritten note with a super cute kissing-goldfish doodle.